Home studio
Clients come to you. Everything about the studio is on this page; your calendar, clients and booking rules are shared with home visits.
Studio hours
When clients can come to you.
Taking a day or a week off? Use Time off on your calendar — these weekly hours stay as they are.
Studio services & prices
What clients can book at the studio.
Where clients come
Your booking page shows only the area. A client gets the street address and how to get in once they've booked, and again in their reminders.
The general area only — never the street address.
Time between clients
Kept free around each treatment, to change the linens and air the room. Clients only see the treatment time.
Home visits
You go to the client. Turn this off to take studio bookings only — everything below is kept for when you turn it back on.
Home visit hours
When you're out seeing clients at home.
Home visit services & prices
What clients can book for a home visit. Any travel fee is added on top.
Setting up and packing down
Time kept either side of each treatment to carry the table in, set up, and pack down. Clients only see the treatment time, and driving time between visits is added automatically.
Where you start from
Usually your home. Distances and drive times are measured from here — clients never see it.
How far you'll travel
Anyone further than this is told they're outside your area and can join your waitlist.
Travel fees
What you add for the drive, by how long it takes. A client pays the first row that covers their trip.
Share your booking page
This is the link clients book from. Put it in your Instagram bio, your Google profile and your email signature.
Clients point their phone camera at this to open your booking page. Print it on a card, or keep it on your phone for when someone asks.
DownloadWhen clients can book
These apply to every booking, at the studio or at home.
Nobody can book sooner than this.
How far into the future your calendar is open.
Cancellations
Clients see this before they confirm and again in their confirmation email. You're emailed the moment anyone cancels.
Closer than this is a late cancellation. 0 means any time.
Health history form
New clients fill in their health history and consent online before the first visit, from a link in their confirmation email. Their answers go straight onto their chart, encrypted — never into an email.
Read the form as a client sees it — check it covers what your College asks you to record. Off, you take the health history in person as before.
Massage styles offered
Clients pick one when they book, so you know what they're after. One per line — it doesn't change the price.
Checking a booking is real
Before a booking is accepted, the client confirms a code — so nobody can book under a fake email or number.
Clients
Everyone who's booked, plus anyone you add.
Waitlist
People who wanted to book but couldn't — they were outside your area, or online booking was switched off.
Block list
Blocked emails or phone numbers can't book online.
Appointment reminders
Sent automatically before each appointment, with buttons to change or cancel it.
A reminder only goes to bookings made before its time — someone booking tonight for 9 a.m. tomorrow won't get the 24-hour one.
After a visit
Two quiet emails that bring clients back without you lifting a finger. Both are off until you switch them on, and only cover visits from that day forward.
Only goes to someone with nothing booked, once per visit. Anyone who has unsubscribed from your updates gets neither email.
Email your clients
One message to a group of clients, with each person's first name filled in. Your contact details and an unsubscribe link are added to every email, as Canada's anti-spam law requires.
What kind of email?
Sent
Emails you've sent to groups of clients.
Account & security
Your practitioner profile, sign-in security, and client records.
On your booking pages
A clear, friendly head-and-shoulders photo. It's shrunk to a small square before it's uploaded.
Change password
Used to sign in here. Minimum 8 characters, stored hashed — never in plain text.
Sessions & records
Your bookings and client details are kept here, and so are your clients' charts — health histories, SOAP notes and aftercare. Charts are encrypted and only open behind your password; an edited note keeps its earlier version and notes can't be deleted, as the CMTO's record-keeping standard asks. A backup holds everything, charts included, so keep that file as safe as the charts themselves.